Workplace Tip: How to Listen

In a LinkedIn article, By George recently saw Dr. Travis Bradberry’s “7 Things Fabulous Listeners Do Differently

 

Bradberry rightly points out that listening is a skill you want to be great at. He cites a recent study conducted at George Washington University showed that listening can influence up to 40% of a leader’s job performance.

 

Effective listening is something that can absolutely be learned and mastered. There are straightforward strategies that can make you a better listener.  Here are Bradberry’s 7 tips:

 

  1. Focus — The biggest mistake most people make when it comes to listening is they’re so focused on what they’re going to say next or how what the other person is saying is going to affect them that they fail to hear what’s being said.

 

  1. Put away your phone — When you commit to a conversation, focus all your energy on the conversation.

 

  1. Ask good questions — People like to know you’re listening, and something as simple as a clarification question shows not only that you are listening but that you also care about what they’re saying.

 

  1. Practice reflective listening – Psychologist Carl Rogers used the term “reflective listening” to describe the listening strategy of paraphrasing the meaning of what’s being said in order to make certain you’ve interpreted the speaker’s words correctly.

 

  1. Use positive body language – Become cognizant of your gestures, expressions, and tone of voice (and making certain they’re positive).

 

  1. Don’t pass judgment — If you want to be a good listener, you must be open-minded. Being open-minded makes you approachable and interesting to others.

 

  1. Keep your mouth shut – If you’re not checking for understanding or asking a probing question, you shouldn’t be talking. Not only does thinking about what you’re going to say next take your attention away from the speaker, hijacking the conversation shows that you think you have something more important to say.

 

This post comprises of excerpts from the original. Read Dr. Bradberry’s full article here…

Source:  https://www.linkedin.com/pulse/7-things-fabulous-listeners-do-differently-dr-travis-bradberry

 

Chris George, providing reliable PR counsel and effective advocacy. Need a go-to writer or experienced communicator? 613-983-0801 @CG&A COMMUNICATIONS.

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