The art of listening

Listening is not the same as hearing. It is comprehending what is being said to you, and what is being communicated, and internalizing what is said so that you might provide thoughtful comment.

There is an art to listening and many people do not do it well as they are too busy trying to figure out what to say next, rather than fully understanding the other person’s comments.

Here are 6 great pointers on how to become a better listener.

  • Take the time to converse… permit yourself to “be lost” in a conversation
  • Look into the eyes, give your undivided attention (put away that cell phone)
  • Think to yourself: I will listen to understand, not to respond
  • Watch for any non-verbal communications signs
  • Ask questions to clarify anything not understood; and ask open end questions to obtain more details of what is being discussed
  • Be patient; do not interrupt but allow the speaker finish her thoughts

The best conversationalists are great listeners (is this not true?!). So, let the other(s) speak and learn from them how you can thoughtfully contribute to the exchange. In making an impact with your communications, it is quality not quantity that will create a lasting impression.

Think about the pointers provided in this post to become a better listener. If you wish to improve your listening skills over the next month, take Psychology Today’s “Listening Skills Test” and mark down your score. Print off the pointers and consciously think about them in your work and social exchanges. Then retest yourself in a month’s time and measure your improvement.

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.

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