20 quotes on leadership

  • If you’re actions inspire others to dream more, learn more, do more and become more, you are a leader. – John Quincy Adams
  • A leader is a dealer in hope. – Napoleon Bonaparte
  • Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy. – Norman Schwarzkopf
  • In matters of style, swim with the current; in matters of principle, stand like a rock. – Thomas Jefferson
  • Where there is no vision, the people perish. – Proverbs 29:18
  • People don’t care how much you know until they know how much you care. – Theodore Roosevelt
  • Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand. – Colin Powell
  • A highly credible leader under-promises and over-delivers. – John C. Maxwell
  • The first responsibility of a leader is to define reality; the last is to say thank you. In between, the leader is a servant. – Max De Pree
  • Don’t tell people how to do things, tell them what do and let them surprise you with their results. – George S. Patton
  • To lead people, walk beside them. As for the best leaders, the people do not notice their existence … When the best leader’s work is done, the people say, ‘We did it ourselves!’” – Lao Tsu
  • Example is not the main thing in influencing others. It is the only thing. – Albert Schweitzer
  • All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership. – John Kenneth Galbraith
  • Our chief want is someone who will inspire us to be what we know we could be. – Ralph Waldo Emerson
  • The ultimate measure of a man is not where he stands in moments of comfort, but where he stands at times of challenge and controversy. – Martin Luther King, Jr.
  • Treat a man as he is and he will remain as he is. Treat a man as he can and should be and he will become as he can and should be. – Johann Wolfgang von Goethe
  • Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. – Stephen R. Covey
  • Leadership and learning are indispensable to each other. – John F. Kennedy
  • Great leadership is about human experiences. It’s not a formula or a program. It is a human activity that comes from the heart and considers the hearts of others. It is an attitude, not a routine. – Lance Secretan
  • Leaders aren’t born, they are made. – Vince Lombardi

 

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.

 

10 rules for crisis management

We are often asked advice about our rules of communications during a crisis. It is best if organizations think about crises before they hit. Be assured, a little bit of preparation will pay off ten-fold.

So, here’re 10 rules CG&A COMMUNICATIONS promotes to assist with crisis management:

1.  Write it down! Before a crisis occurs, draw up and distribute a comprehensive crisis communications plan. Always have a plan on paper.

2.  Know who will speak. Designate a small list of possible spokespersons and ensure they have training to give media interviews. The objective in responding during a crisis is to have a single voice, not a chorus.

3.  Organize yourself. Establish internal communications lines to ensure fast, accurate information when a crisis does occur. Prepare a list of inside and outside people to inform of a crisis. And, ensure all employees know where to direct media inquiries.

4.  Make good first impression. When the issue breaks, there must be an immediate meeting with senior management to determine the stance to take with the public. You have two critical hours to effectively respond. Your challenge is to define the issue accurately, deploy constantly changing tactics, and anticipate reactions.

5.  Prepare for media. Spend time briefing designated spokesperson(s) and ensure message lines are tight and clear.

6.  Be pro-active. Get out in front of the issue/event and make a public statement. No comment is no response and silence is anything but golden.

7.  Keep everyone in-the-know. Remember to keep your own house informed. Distribute statement to staff and other key people.

8.  Keep the channel(s) to media open. The media must know who the spokespersons are. An inquiry number should be made available to send and receive messages. In a crisis, it is essential that you are honest, accessible, and forthcoming.

9.  Always stay ahead of the issue. If the crisis is on-going, release periodic statements or hold periodic media briefings/news conferences.

10.  Never follow a list of ten golden rules. Each crisis is unique and requires special tactics to ensure the issues are dealt with effectively. Do not limit your options in answering to your crisis. A creative, pro-active plan is your best offense.

 

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.

 

The essence of leadership

Alexander the Great“Leadership is practiced not so much in words as in attitude and action.” – as quoted by American business leader Harold S. Geneen. This truth is borne out by the actions of Alexander the Great (356-323 B.C.) is this demonstrative tale as told by the Plutarch.

       Alexander the Great was leading his army homeward after the great victory against Portus in India. The country through which they now marched was bare and desert, and his army suffered dreadfully from heat, hunger, and, most of all, thirst. The soldiers’ lips cracked and their throats burned from want of water, and many were ready to lie down and give up.

       About noon one day the army met a party of Greek travelers. They were on mules, and carried with them a few vessels filled with water. One of them, seeing the king almost chocking from thirst, filled a helmet and offered it to him.

       Alexander took it into his hands, then looked around at the faces of his suffering soldiers, who craved refreshment just as much as he did.

       “Take it away,” he said, “for if I drink alone, the rest will be out of heart, and you have not enough for all.”

       So he handed the water back without touching a drop of it. And the soldiers, cheering their king, leaped to their feet, and demanded to be led forward.

 

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.

Harold S. Geneen sharing good business sense

Here are a dozen quotes on a decent approach to the world of business from the legendary, American corporate leader Harold S. Geneen.

  • The worst disease which can afflict executives in their work is not, as popularly supposed, alcoholism; it’s egotism.
  • You can’t run a business or anything else on a theory.
  • In business, words are words; explanations are explanations, promises are promises, but only performance is reality.
  • Leadership is practiced not so much in words as in attitude and in actions.
  • Leadership cannot really be taught, it can only be learned.
  • Better a good decision quickly than the best decision too late.
  • A true leader has to have a genuine open-door policy so that his people are not afraid to approach him for any reason.
  • I don’t believe in just ordering people to do things. You have to sort of grab an oar and row with them.
  • The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them.
  • The only unforgivable sin in business is to run out of cash.
  • Telephones, hotels, insurance—it’s all the same. If you know the numbers inside out, you know the company inside out.
  • In the business world, everyone is paid in two coins: Cash and Experience. Take the experience first. The cash will come later.

Chris George, providing reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? 613-983-0801 @ CG&A COMMUNICATIONS.

20 Brian Tracy Quotes on Leadership

 

“Integrity is the most valuable and respected quality of leadership. Always keep your word.”

 

“Leadership is the ability to get extraordinary achievement from ordinary people”

 

“Leaders set high standards. Refuse to tolerate mediocrity or poor performance”

 

“Clarity is the key to effective leadership. What are your goals?”

 

“The best leaders have a high Consideration Factor. They really care about their people”

 

“Leaders think and talk about the solutions. Followers think and talk about the problems.”

 

“The key responsibility of leadership is to think about the future. No one else can do it for you.”

 

“The effective leader recognizes that they are more dependent on their people than they are on them. Walk softly.”

 

“Leaders never use the word failure. They look upon setbacks as learning experiences.”

 

“Practice Golden Rule Management in everything you do. Manage others the way you would like to be managed.”

 

“Superior leaders are willing to admit a mistake and cut their losses. Be willing to admit that you’ve changed your mind. Don’t persist when the original decision turns out to be a poor one.”

 

“Leaders are anticipatory thinkers. They consider all consequences of their behaviors before they act.”

 

“The true test of leadership is how well you function in a crisis.”

 

“Leaders concentrate single-mindedly on one thing– the most important thing, and they stay at it until it’s complete.”

 

The three ‘C’s’ of leadership are Consideration, Caring, and Courtesy. Be polite to everyone.

 

“Respect is the key determinant of high-performance leadership. How much people respect you determines how well they perform.”

 

“Leadership is more who you are than what you do.”

 

“Entrepreneurial leadership requires the ability to move quickly when opportunity presents itself.”

 

“Leaders are innovative, entrepreneurial, and future oriented. They focus on getting the job done.”

 

“Leaders are never satisfied; they continually strive to be better.”

 

Chris George, providing reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? 613-983-0801 @ CG&A COMMUNICATIONS.

Leaders within our Workplace

In surfing through old business columns (dated 2010), we came across a good commentary on effective leadership in today’s workplace. Dave Jones, then with Proximity Canada in Toronto, comments on the distinction between two types of people in the workplace – managers and leaders.

Jones says: “There are few true leaders in the world.  It’s risky.  It’s hard.  It’s often times unappreciated.”  

Here’s his distinction.

 

Managers:

  • deal with what’s handed to them
  • iterate on what’s been done
  • chart a course in ink
  • check boxes
  • have “not my…” in their vocabulary i.e. department, job, budget, responsibility
  • lean to the conservative
  • maximize resources against goals
  • measure at the end

 

Leaders:

  • redefine their environment
  • allergic to “this is how we’ve always done it”
  • head in a direction, but not certain to reach destination
  • colour outside the boxes
  • strive to be innovative
  • focus resources on goals; but saves some for the sandbox
  • measure along the way; course-correcting on the fly

 

SOURCE:

http://davejones.ca/blog/2010/11/17/manager-or-leader-whats-the-future-of-the-corporate-social-s.html

    

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.

Modern Business Wisdom

“In today’s business environment, a company’s website is the key to their entire business.” – Marcus Sheridan

“In the digital space, attention is a currency. We earn it. We spend it.” – Brian Solis

“Content is fire; social media is gasoline.” – Jay Baer

“Mass marketing is turning into a mass of niches.” – Chris Anderson

“The customer’s perception is your reality.” – Kate Zabriskie

“Content marketing is no longer a numbers game. It’s a game of relevance.” – Jason Miller

“Content is the fuel for your lead generation efforts.” – Dayna Rothman

“Marketing is telling the world you’re a rock star. Content marketing is showing the world you are one.” – Robert Rose

“The key is, no matter what story you tell, make your buyer the hero.” – Chris Brogan

“Every email is an opportunity to test a different benefit or angle.” – Heather Morgan

“There is no sale without the story; no knockout without the setup.” – Gary Vavnerchuk

“We need to stop interrupting what people are interested in and be what people are interested in.” – Craig Davis

“Listening is not about skills or techniques or calculated movements or gestures. Listening is not about what you do. Listening is about what you intend, what you feel, who you are.” – Gavin Ingham

“When reps take the role of a curious student rather than an informed expert, buyers are much more inclined to engage.” – Jeff Hoffman

“People buy emotionally, and they justify their decisions intellectually.” – David Sandler

“Pretend that every single person you meet has a sign around his or her neck that says, ‘Make me feel important.’ Not only will you succeed in sales, you will succeed in life.” – Mary Kay Ash

“Prospects are making their purchase decision based on whether they think you understand their problems and you have the knowledge, resources and commitment to solve them.” – Trish Bertuzzi

“If you are not taking care of your customer, your competitor will.” – Bob Hooey

“Don’t find customers for your products. Find products for your customers.” – Seth Godin

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” – Jeff Bezos

“You are your greatest asset. Put your time, effort and money into training.” – Tom Hopkins

“For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough.” – Zig Ziglar

“A mediocre person tells. A good person explains. A superior person demonstrates. A great person inspires others to see for themselves.” – Harvey Mackay

 

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.

Colin Powell: 13 Rules

Colin_Powell_1

In his memoir It Worked for Me: In Life and Leadership, Colin Powell provided a valuable list of life lessons accompanied by a collection of personal anecdotes. For this great man, there are 13 Rules to how to live life.

Rule 1. It ain’t as bad as you think. It will look better in the morning. Keep all things in perspective when having to make a tough decision. Give the matter the perspective of some time.

Rule 2. Get mad, then get over it. Do not carry anger for any time. Instead of letting anger destroy you, use it to make constructive change.

Rule 3. Avoid having your ego so close to your position that when your position falls, your ego goes with it. Whatever position you hold, check your ego at the door when you are making major decisions. Foremost, consider the good of the organization and people in the organization. Then, should the action fail, your intentions never do.

Rule 4. It can be done! Exude optimist. Be positive. Leaders are about making things happen.

Rule 5. Be careful what you choose. Consider wisely your choices. Project ahead and assess the best developments for your objective(s).

Rule 6. Don’t let adverse facts stand in the way of a good decision. Solid leadership is often a matter of superb instinct. Leaders often stand alone on what they know to be the right decision.

Rule 7. You can’t make someone else’s choices. While good leaders listen and consider all perspectives, they ultimately make their own decisions. Ultimate responsibility is yours.

Rule 8. Check small things. Mind the details. Small details often ensure the success of your big decisions.

Rule 9. Share credit. Share the credit, take the blame, and quietly find out and fix things that went wrong. Success is very much a team effort.

Rule 10. Remain calm. Be kind. The difference between a good leader and a great leader is their degree of kindness. Kindness, like calmness, reassures loyalty and galvanizes respect and confidence.

Rule 11. Have a vision. Be demanding. Your vision must inspire – incite and enthuse. Your purpose is the fuel for the vision. It energizes – drives it. Be compelling and excite those around you.

Rule 12. Don’t take counsel of your fears or naysayers. Fear is a normal human emotion that has the potential to be a paralyzing force. So, acknowledge your fears, stare them down, but don’t let them guide your decisions.

Rule 13. Perpetual optimism is a force multiplier. Perpetual optimism, believing in yourself, believing in your purpose, believing you will prevail, and demonstrating passion and confidence will have an amazingly beneficial impact on those around you. There is something to be said for the leader who refuses to accept defeat but continues to adapt until he is successful.

 

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.

More of Napoleon’s bons mots

More insight from Napoleon Bonaparte:

  • He who fears being conquered is sure of defeat.
  • A man will fight harder for his interests than for his rights.
  • The torment of precautions often exceeds the dangers to be avoided. It is sometimes better to abandon one’s self to destiny.
  • Men take only their needs into consideration, never their abilities.
  • To do all that one is able to do is to be a man; to do all that one would like to do is to be a god.
  • Courage is like love, it must have hope for nourishment.
  • As to moral courage, I have very rarely met with the two o’clock in the morning kind. I mean unprepared courage, that which is necessary on an unexpected occasion, and which, in spite of the most unforeseen events, leaves full freedom of judgement and decision.
  • The first virtue in a soldier is endurance of fatigue; courage is only the second virtue.
  • How many really capable men are children more than once during the day?
  • All the scholastic scaffolding falls, as a ruined edifice, before a single word: faith.
  • If they want peace, nations should avoid the pinpricks that precede cannon shots.
  • 10 persons who speak make more noise than 10,000 who are silent.
  • Riches do not consist in the possession of treasures, but in the use made of them.
  • You may ask me for anything you like except time.
  • Time is one kind of robber whom the law does not strike at, and who steals what is most precious to men.
  • If you start to take Vienna – take Vienna.
  • Circumstances-what are circumstances? I make circumstances.
  • One must change one’s tactics every ten years if one wishes to maintain one’s superiority.
  • This man Wellington is so stupid he does not know when he is beaten, and goes on fighting.
  • The greatest general is he who makes the fewest mistakes.
  • My downfall raises me to infinite heights.
  • Glory is fleeting, but obscurity is forever.

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.

Napoleon on the art of governing and leadership

Here are By George’s favourite 10 quotes of Napoleon Bonaparte on the subject of governing and effective leadership:

  1. The art of governing consists in not letting men grow old in their jobs.
  2. A leader is a dealer in hope.
  3. The heart of a statesman should be in his head.
  4. Nothing is more difficult, and therefore more precious, than to be able to decide.
  5. There are two levers for moving men – interest and fear.
  6. With audacity one can undertake anything.
  7. Ability is of little account without opportunity.
  8. The strong man is the one who is able to intercept at will the communication between the senses and the mind.
  9. All celebrated people lose dignity on a close view.
  10. Victory belongs to the most persevering.

Chris George provides reliable PR & GR counsel and effective advocacy. Need a go-to writer and experienced communicator? Call 613-983-0801 @ CG&A COMMUNICATIONS.